As is common practice within the hotel industry, guests are required to present a valid credit or debit card upon arrival to the hotel. This will be used for a pre-authorisation or charge to cover accommodation (if not already pre-paid) and any incidental extras during your stay. A temporary pre-authorisation is based on the length of your stay and will be held on your card, or alternatively, a cash deposit will be taken. Any unused funds will be released upon departure. Please be aware that it may take a few days for the funds to reappear in your account, depending on your bank or card provider’s processing times.

A discretionary nightly service charge of £20 will be added to your hotel bill. The service charge is a payment which recognises and rewards all employees for exceeding your expectations, and the entire amount is shared equally between the team. There is absolutely no obligation to pay this, and you may wish to wait until check-out to decide. If you’d prefer to opt out in advance, you’re welcome to let us know at any time, whether before arrival, at check-in, or during your stay.

A discretionary charitable donation of £1 will be included in your final invoice. Red Carnation Hotels matches all donations pound for pound and all monies raised are divided equally between two charities working with seriously ill children, Starlight Children’s Foundation and Hospitality Action, which offers support to those in the hospitality industry facing challenges such as illness, financial difficulties, or addiction. We respect that you may wish to support other charitable organisations, if this is the case, please ask for the charge to be removed from your account.

Yes, we are pleased to offer guests two separate elevators at 100 Princes Street. 

Yes, we offer valet parking between the hours of 8am to 8pm daily. The cost of valet is £80 per night. Our meeting point for valet parking is on Castle Street, where two team members will meet you, one will walk them to the hotel and the second will take the car and look after the luggage. We ask that guests reach out to book valet parking in advance and that guests please call us 10 minutes ahead of arriving. 

We have a partnership gym that we work with and can assist guests in arranging gym access.

By April 2025, all travellers who do not currently need a visa will require an ETA to travel to the UK.

The Electronic Travel Authorisation (ETA) is a new requirement that grants permission to travel to the UK from 2025. This applies to all international travellers wishing to visit or transit through England, Scotland, Wales and Northern Ireland. You will need an ETA to visit Northern Ireland, whether you are arriving directly or via the Republic of Ireland.

All international travellers, including children and babies need an ETA. Irish and British citizens are exempt. 

The ETA is valid for two years, and allows multiple visits of up to six months per trip. The fastest way to apply is using the UK ETA app, available on the Apple Store and Google Play.

To avoid delays and disruptions, please apply for your ETA well in advance of your departure. It’s quick, affordable, and can be done online.

Our Terrace Suite can accommodate one dog (under 12kg) on request. Please view our pet policy here for more information. If you are planning to stay with your pet, you will need to make your reservation directly with our reservations team. 

We want to ensure our guests are fully informed about a new local initiative that may affect future stays in Edinburgh.

What is the visitor levy? 

From 24 July 2026, the City of Edinburgh Council will introduce a Visitor Levy, a small charge added to overnight stays in the city. This levy is designed to support Edinburgh’s infrastructure and tourism services, helping to preserve the city’s charm and heritage for future generations. 

How much is the levy? 

The levy is 5% of the accommodation-only cost, excluding VAT. It applies to all paid overnight stays, including hotels, guest houses, B&Bs, short-term lets, and campsites. 

Does it affect my booking? 

Yes, if your stay begins on or after 24 July 2026 and your booking is made on or after 1 October 2025. 

No, if your booking is made before 1 October 2025 and meets specific criteria (e.g. confirmed dates, room type, and price). 

Is there a limit? 

Yes. The levy applies to a maximum of five consecutive nights per stay. If your visit is longer, the charge will only apply to the first five nights. 

Are there any exemptions? 

Some guests may be exempt (e.g. certain charitable stays) but must pay the levy upfront and reclaim it from the Council. More details will be available on the City of Edinburgh Council website. 

How will it be charged? 

At 100 Princes Street, we will include the levy in your final room rate, ensuring full transparency. You’ll see this reflected in your booking confirmation and invoice. 

Questions or concerns? 

Our team is here to help. If you have any questions about how the levy may affect your stay, please don’t hesitate to contact us directly. We appreciate your understanding and support as Edinburgh takes steps to enhance the visitor experience for all.