Frequently Asked Questions Here is a selection of some frequently asked questions about the hotel for your convenience. What is check in pre-authorisation? Is there a service charge for staying at the hotel? How can I help a good cause by leaving a £1 charity donation matched by the hotel? Does the hotel have elevators? Do you offer valet parking at the hotel? Do you have a gym facility at the hotel? Do I need a visa to travel to the UK? Do you have any pet-friendly rooms? Do I have to pay a visitor levy?